New Delhi, September 22, 2020: The Delhi Transport Department has successfully completed the phase-2 trial of the contactless e-ticketing App ‘Charter’ in its buses. The trial was conducted by a special Task Force constituted for this purpose by the Transport Minister which consisted experts from the Transport Department, Indraprastha Institute of Information Technology (IIIT-D), Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS), Delhi Transport Corporation (DTC) and World Resources Institute (WRI).
The second phase trial from 7th to 21st September covered more than 60 routes from 4 depots of Delhi Integrated Multi-Modal Transit System (DIMTS) namely Dilshad Garden, Kair Depot, Kushak Nallah Depot, Sunehri Pullah Depot and 1 route from 2 depots of Delhi Transport Corporation (DTC) namely Hasanpur Depot and Gazipur Depot. Out of the 51,644 total tickets purchased through this app in this 14 day period, 79.4% were free Pink tickets for female passengers. An average of 6% of ticketing was done through the app during the trial, whereas the AC buses observed 7% of tickets sold through the app.
The app has been developed with the technical support of IIIT-Delhi. The phase-1 trial of the ‘Charter’ App was conducted for three days on all cluster buses of route number 473.
The ‘Charter’ app is likely to be implemented in all Cluster and DTC buses by first week of November 2020. The App can be downloaded from Google Playstore which is now available as a full version. One can also WhatsApp ”Hi” on 9910096264 to get the App URL.
“The app has received a good response from the passengers. We have rectified all glitches that we’ve noticed in the previous trials. We are also in the process of incorporating daily and monthly passes, along with developing a system for non-smartphone users to buy tickets. We are looking forward to covering all the Cluster and DTC buses under this app by the first week of November” the Transport Minister Shri Kailash Gahlot said.
The passengers can take an e-ticket through the ‘Charter’ mobile App after boarding the bus. In case a user knows the ticket fare, he/she can also open the App and click on “BY FARE”, scan the QR Code of the bus, select Buy New Ticket and choose the payment option to get the ticket. In case a user knows the route, source and destination, he/she can click on “BY DESTINATION”, select the Bus Route and Source stop, select Destination stop, click on Buy and Scan Bus QR code and choose the payment option to pay and get the ticket.
The App automatically suggests Pink Ticket (free) for female passengers based on the gender entered by the user. The App supports both Hindi and English languages. A user can also see all stoppages of a bus and can view by typing the name of the stop, all the buses arriving in the next half an hour with details like ETA. The ETA also gets updated in real-time during the passenger’s journey on the bus. Once the passenger reaches their destination as entered in the App, the ticket becomes invalid.
By Lipakshi Seedhar: Staff Correspondent and Feature Writer,